At Big Block Realty, outstanding service is our top priority. No matter what our clients’ needs, we want our agents to be able to help them find what they’re looking for in a new home.
Building a reputation for a 100% commission real estate business is about more than just making sales. It’s about earning our client’s trust by understanding their individual needs.
Customer service should always be a top priority in any business, especially one with such long term effects as real estate. It’s important to understand what your customers want and to try and meet their needs as best as you can.
Clients from different demographics need different things. A young couple with a newborn baby and a retired couple probably aren’t looking for the same things in a new home. As an agent, you will get clients from all walks of life, and from all different stages of life.
Senior citizens looking to buy a new home often have very particular needs. Understanding their needs can help you find them the home that’s right for them. Here are a few things to keep in mind as you help them find a new place to call home.
While your younger clients may be less concerned about their neighbors, their parents come from a time when knowing the neighbors was an important part of life. Help them get comfortable by knowing a bit about the people next door.
Chances are, your clients already know about the local weather, but if they are out of towners, make sure they understand the typical year round weather, not just the temps during their past visits. Avoid any surprises.
3.) Local Hospitals-
It’s just a fact of life that seniors deal with more medical concerns routinely. Know the local hospitals and how far they are from your senior clients’ potential new home. They may not ask about the local ER, but have the answers if they do.
While they may need more routine health care, there are tons of seniors playing tennis, golf, and other sports. Let them know about local clubs and social groups. Remember, they’re most likely retired and looking for ways to spend their time. Be prepared to help.
At Big Block Realty, we want each and every one of agents to have the helpful tools that will increase their success. Want to begin a rewarding career with an integrity driven, 100% commission real estate brokerage?Then Big Block Realty might be the place for you!
A career in real estate requires customer service skills like no other career. If you’d like to learn more about Big Block Realty, give us a call today!
Oliver, Sam, and Spencer
The Big Block Realty Family
Have questions?—> Contact us today
This entry was posted on Thursday, April 16th, 2015 at 3:58 pm and is filed under Blog. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.