How Customer Service has Changed the Real Estate Industry
As a top California Real Estate brokerage, we’ve seen the business world change a lot over the last ten years. This is especially true when it comes to customer service.
The experience and expertise we’ve gained over the years as a leading 100% commission California real estate brokerage is something we want to share with you, especially if you are thinking about a career in real estate. Why not join a top California flat fee brokerage?
Our California realtors are committed to providing clients with the highest level of customer service, but the way they do it has changed.
Does Social Media Matter for Real Estate Professionals?
With the advent of social media platforms like Facebook, Twitter, and outlets like Youtube, the real estate customer has several venues to tell the world about their experience with your business.
The days of the harshly worded letter are long gone.
For a California real estate company to succeed these days, they simply MUST make customer service a top priority.
That means dedicating the manpower and time needed to ensure the customers are taken care of and ultimately satisfied.
No brand or business needs an unhappy customer leading a social media crusade against them. Some Youtube videos get millions of hits. Viral phenomenon can happen overnight.
Your Digital Presence = Your Brand’s Power
Another development in cyberspace is the advent of the fake online review. A recent Harvard study claims as many as 30% of online reviews are fake. Some positive, some negative, all fake. This unexpected development in cyberspace makes customer service a challenge.
As a California real estate professional, you can take a positive online presence for granted. Build your online footprint with your custom website, Facebook, Twitter, etc. Pair that with great, comprehensive customer service and build a positive reputation in cyberspace.
Another way to serve the needs of your real estate clients is to think about all the high profile cyber thefts as of late. These things do not inspire consumer confidence. The companies that are successfully merging their customer service with data collection are investing in high end security technology to protect their customers’ information.
Ensuring this level of security will make your customers’ experience that much better, be it in a brick and mortar store or online. Join a top flat fee virtual brokerage to take your business to the next level!
Customer service has always been important, but now it is quickly becoming top priority. If your business is going to be successful, you have to embrace it and dedicate the resources it requires.
As a leading flat fee broker in California, we strive to provide our agents with helpful tools that will increase their success. Consider Big Block Realty if you would like to begin an exciting career with a 100% commission real estate brokerage!
A career in real estate allows you to leverage your potential in a way that no other industry or field can. If you’d like to learn more about a career with Big Block Realty, we’d love to hear from you!
Oliver, Sam, and Spencer
The Big Block Realty Family
Have questions?—> Contact us today
Big Block Realty, Where California Real Estate Agents Earn 100% Commission
“Image courtesy of David Castillo Dominici / FreeDigitalPhotos.net”
This entry was posted on Tuesday, April 29th, 2014 at 7:45 pm and is filed under Blog. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.