Posts Tagged ‘client’

Customer Service 101: Finding and Keeping Loyal Real Estate Clients

ID-100146282Real estate is the business of working with people. It’s not just about finding people to work with, but it’s also about providing the level of excellent service that keeps these people happy.

A happy client is a loyal client. And a loyal client can be your biggest brand ambassador when trying to build your brand or business.

It’s important to spend as much time, if not more keeping your current customers happy as you do trying to find new customers.

Here are a few tips for creating loyal customers:

1. When you mess up, apologize. 

Customer satisfaction is only worth as much as customer loyalty. And satisfied customers make a real estate professional’s life much smoother. But nobody is perfect. Things might not go exactly according to plan. You might make a mistake. The important thing is to be upfront about it and apologize.

Customers will appreciate the direct approach. They are just human too. They understand that things happen, but it’s how you move forward from them is what matters.

Also, take a look at this post we did on: “Realtor Tips for working with a difficult client

2. After you apologize, fix the problem. 

When you make a mistake, the first thing you should say is “I’m so sorry.” The next thing you should say is “let’s fix it.” Don’t waste a customer’s time trying to explain why something happened. This doesn’t really get you anywhere. Instead, make the necessary actions to fix the problem.

This shows customers that they can depend on you, even when things don’t go according to plan.

3. Give good customer service from the start. 

Everyone wishes there was more time in a day to get done all those things we need to do. Take the time to go the extra mile in offering stellar customer service.

This includes taking client calls and answering emails promptly. Engage with clients on social media. Show them you are available. When you are available to your customers, they begin to trust you and this creates a lasting relationship on which customer loyalty is built.  

4. Pay attention to customer feedback. 

It’s vital that you listen to your customers and value their feedback. They are the lifeblood of your company. Sometimes their needs change and it’s important that you change your approach to meet those needs.

It’s easier to keep a current customer than to get a new one, so make the ones you have feel valued.

5. It’s not enough to simply meet people. Build relationships. 

Networking events can be great, but the next time you attend one, don’t just meet people. Actually take the time to foster relationships with them. This is how to build leads that develop into loyal customers.

Here at Big Block Realty, agents keep their entire commissions while enjoying the perks of working with an industry leader. As

As California’s leading 100% commission real estate brokerage, we allow you to leverage your potential in a way that no other industry or field can. If you’d like to learn more about a career with Big Block Realty, we’d love to hear from you!

Your Friends,

SOS pic

Oliver, Sam, Spencer and
The Big Block Realty Family

Have questions?—> Contact us today

Big Block Realty, California’s Best 100% commission real estate brokerage

Big Block Realty Voted Best 100 Commission Real Estate Brokerage, proudly serving: San Diego, Orange County, Riverside, Los Angeles, Palm Springs and much more!

“Image courtesy of Stuart Miles / FreeDigitalPhotos.net”

Real Estate Tips: Working with a Difficult Client

You probably got into the field of real estate because, on some level, you enjoy working with people. While a career in real estate  is fun and exciting, all real estate agents have had to deal with a difficult client from time to time.

This can be frustrating, but with these tips, you can take those difficult client situations and turn them into positive opportunities for success in your real estate career. 

1. Don’t Take it Personal – 

It’s important to remember that a client who is hard to work with is not trying to make your life miserable. It probably has nothing to do with you.

Buying and selling a house or property can be a stressful thing and emotions usually run high during this process.

Be a calm, cool, and collected sounding board for your client and he or she will thank you later!

2. Create Boundaries –

While it’s important to be gracious to your clients, you also have to decide what you will and won’t put up with.

Usually by setting healthy boundaries, your client will end up respecting you more in the long run.

3. Be the Expert –

Sometimes realtors end up working with clients who think they know more about selling or buying real estate than they actually do. As the realtor, you are the expert and it’s important that you let your clients know this.

In doing so, they will feel more at ease and confident in the fact that you are capable of helping them.

4. Be Flexible – 

If your client is difficult, you can make more progress by being flexible than by butting heads.

5. Listen – 

Many times, clients come across as difficult when the real issue is that they don’t feel heard. If you are a good listener, you can pick up on what they might not be saying.

If you can figure out what your clients wants and help them find it, you’ll have a loyal customer for life!

A good client experience can become a solid source of referrals for your business for many years.

Here at Big Block Realty, we believe in investing in our agents’ success. We are California’s leading 100% commission real estate brokerage and as part of our team, you will keep your entire commission while still enjoying all the perks of working with an industry leader such as Big Block.

Your Friends,

SOS pic

Oliver, Sam, Spencer and
The Big Block Realty Family

Have questions?—> Contact us today

Big Block Realty, California’s Best 100% commission real estate brokerage

Big Block Realty Voted Best 100 Commission Real Estate Brokerage, proudly serving: San Diego, Orange County, Riverside, Los Angeles, Palm Springs and much more!